Shipping policy
Shipping & Returns Policy
Shipping Information
We aim to deliver your order as quickly and efficiently as possible.
Delivery within the UK:
Orders are dispatched Monday to Friday within 2 working days of receiving your order. Once dispatched, your parcel will be sent on a next working day delivery service.
Free Shipping:
Enjoy free shipping on all UK orders.
Order Tracking:
Once your order has been dispatched, you will receive an email with tracking information to monitor your delivery's progress.
Returns Policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your items, we offer a 30-day return policy.
Eligibility for Returns:
Items must be unused, in their original packaging, and in a resalable condition.
How to Return an Item:
Contact our customer service team at info@duskanddawn.com to initiate your return. We’ll provide you with all the necessary details and support to process your return smoothly.
Refunds:
Once we receive and inspect your returned item, we will process your refund within 5-7 working days. Please note that shipping fees are non-refundable unless the return is due to a fault or error on our part.
If you have any questions regarding shipping or returns, feel free to contact us at info@duskanddawn.com. We’re here to help!